Patient Coordinator

Trident Healthcare is recruiting a professional and personable Patient Coordinator to join a highly regarded cosmetic clinic in South East London. This is a key front-facing role ideal for someone who is confident, organised, and passionate about delivering outstanding customer service in a clinical setting.

Key Responsibilities:

• Serve as the main point of contact for patients, guiding them through their treatment journey from consultation to post-operative care.
• Schedule appointments, consultations, and follow-ups with clinical staff.
• Provide clear and accurate information about procedures, pricing, and clinic policies.
• Ensure patient records are kept up to date and confidentially maintained.
• Liaise with surgeons, nurses, and administrative teams to ensure a seamless patient experience.
• Address patient enquiries and concerns promptly and professionally, providing reassurance and support.
• Support the clinic team with administrative duties, including invoicing and payment processing.

Essential Qualifications & Experience:

• Previous experience in a similar role, ideally within a private healthcare or cosmetic clinic setting.
• Excellent communication and interpersonal skills.
• Highly organised with strong administrative abilities.
• Confident using patient management systems and Microsoft Office.
• Professional, friendly, and patient-focused approach.

Desirable Skills:

• Understanding of cosmetic procedures and patient care pathways.
• Experience working in a busy clinical reception or coordination role.
• Sales or customer service background in healthcare or aesthetics.