Patient Coordinator

Trident Healthcare Solutions are supporting a leading cosmetic clinic based in South East London, who is seeking a motivated and personable Patient Coordinator to join their team. This is a fantastic opportunity for someone with healthcare or cosmetic experience to become the friendly, professional first point of contact for patients seeking aesthetic treatments.

As a Patient Coordinator, you will play a pivotal role in ensuring an outstanding patient experience, from initial enquiries through to post-treatment follow-up. You will be responsible for managing appointments, handling patient communications, and supporting the clinical team to deliver seamless, high-quality care.

Key Responsibilities:

• Act as the primary point of contact for patients, providing excellent customer service and responding to enquiries about treatments, pricing, and clinic services.
• Manage patient bookings and appointments using the clinic’s scheduling system.
• Coordinate consultations and follow-ups with cosmetic practitioners and nurses.
• Maintain accurate and confidential patient records in line with GDPR and clinic policies.
• Support the clinical team with administrative tasks to ensure smooth day-to-day operations.
• Promote clinic services and support patients throughout their treatment journey with empathy and professionalism.
• Handle payment processing and support the clinic’s financial procedures where needed.
• Contribute to a welcoming, professional, and patient-focused clinic environment

Candidate Requirements:

• Previous experience as a Patient Coordinator, Patient Liaison, or similar role within healthcare, aesthetics, or cosmetic clinics is essential.
• Strong understanding of cosmetic treatments and patient care processes.
• Exceptional communication and interpersonal skills with a warm, approachable manner.
• Highly organised with strong attention to detail and the ability to multitask effectively.
• Proficient with scheduling software and Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive patient information professionally.
• Flexible and proactive team player, committed to delivering excellent patient experiences.